“We” or “Us” refers to Patriot Computer Systems Ltd, trading as Zuzz Internet
“You” or “Your” refers to you as an individual or as the recognised contact for the company for whom the domains are registered
2. Registering domains
2.1 We will register and renew domain names on your behalf
2.1.1 Domain names ending with .uk will be registered with Nominet, all other domain names will be registered through Fasthosts
2.1.2 You authorise us to act on your behalf when communicating with the registration authorities
2.1.3 Only information supplied by you that is required by the registration authority will be passed to then
2.1.4 You will specify the number of years that you wish the domain name to be registered for if it is other than the default of 2 years. A .uk domain name may be registered for between 1 and ten years.
2.2 Unless instructed otherwise, we will automatically renew your domain name(s) when renewal is due
2.2.1 We will notify you 30 days prior to renewal, you may advise us not to renew a domain name or to alter the period of registration. The renewal notice will include the cost of the renewal
2.2.2 If you no longer wish to carry on with your contract for a domain name, please email me no less than 30 days before your services are due to be renewed. we will not charge you for transferring a domain(s) away to another registrar’s tag. You acknowledge that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
2.2.3 If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by the registration authority and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can renew the domain and at the original renewal price. This must be requested by email before the 80th day after your domain has expired. Approximately 93 days after expiry your domain will be cancelled and deleted from the register, and made available for resale through a third party registrar by the registration authority. Zuzz Internet will not guarantee the renewal of a domain name after this happens..
2.3 We will act as the point of communication with the registration authorities
2.4 You must not act as a reseller of a domain name registered through us
2.5 We will communicate with you through the email address supplied by you. All instructions to us for the registering and renewal of domains must be made by email addressed to email@example.com.
2.6 Customer Service Level Commitment: Please contact us using the email address above, if the matter is urgent, please use the phone number 07785 902090. We will respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
3. Fees and Payment
3.1 Our fee for the registering of a domain name includes the cost of the registration, our overheads as registrars and a maintenance fee
3.1.1 The initial confirmation of your request to register a domain name will specify the charge that will be made and include an invoice to be settled before the domain name is registered.
3.2 You will be sent a renewal invoice with the one month’s notice, if it is not paid by the time the registration is due, we will contact you directly, if payment is still not made, we will not renew the domain name.
3.2.1 A domain name that is not renewed will be in a state of suspension for a period of 90 days after which time it will be available for another party to register the domain name
3.3 There will be no charge for transferring your domain name to another registrar. If you no longer have any domains registered through us and you wish to cancel your contract with us, there will be no further charges
3.3.1 We require 30 days notice by email that you wish to transfer the domain.
3.3.2 For a domain name transferred part way through the registered period, there will be no refund of the registration/renewal fee.
4.1 We will make every effort to provide our services in a timely and reasonable manner, however if you are not satisfied with our services you may:
4.1.1 Send an email to firstname.lastname@example.org stating the nature of your complaint, we will respond within a maximum of 5 days
4.1.2 If we are not able to resolve your complaint to your satisfaction, you may take your complaint to the registration authority
220.127.116.11 In the case of .uk domain names, the registration authority is Nominet and you may contact their Customer Services Team on 01865 332244 or email@example.com or by post to Nominet, Minerva House, Edmund Halley Road, Oxford Science Park, Oxford, OX4 4DQ
18.104.22.168 In the case of non .uk domain names, we act as a reseller for Fasthosts, their contact details are 0333 0142 700 or firstname.lastname@example.org, UKreg (Fasthosts), Discovery House, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom